Our Privacy Commitment
We collect only the information necessary to process your orders, provide quotations, and communicate effectively with our clients. Your trust is our priority, and we handle all personal information with the utmost care and security.
Information We Collect
To provide you with our scientific and medical supply services, we may collect and process the following information:
- Contact details: Full name, phone number, email address, and company/institution name.
- Delivery & Billing Addresses: Physical address, city, region, and postal/delivery instructions.
- Order & Payment Details: Purchase history, billing records, transaction dates, and payment confirmations.
- Optional Feedback or Inquiry Information: Details provided when requesting custom quotes, laboratory planning advice, or submitting contact forms.
Note: We do not store credit card numbers or raw banking credentials on our local servers. All payment clearances are processed through secure, certified payment portals.
How We Use Your Information
The information we collect is utilized strictly for business operations and customer satisfaction:
- To process, dispatch, and deliver your orders accurately.
- To provide timely customer service, technical product support, and user workshops.
- To send important updates, product notifications, or official quotations.
- To analyze and improve our website performance, catalog relevance, and user experience.
Information Sharing & Disclosure
We respect your privacy. We do not sell, rent, or share your personal data with third parties, except with trusted logistics, payment, or manufacturer/supplier partners directly involved in fulfilling your order.
Legal Compliance
All data collection, storage, and processing are handled in strict accordance with the Protection of Personal Information Act (POPIA) and applicable Namibian privacy laws.
If you have any questions about our privacy practices or wish to update or delete your information from our systems, please contact our data administrator at sales@imani.com.na.