Sourcing & Product Ordering
Can I order items that are not listed on your online catalog?
Yes, absolutely. IMANI specializes in custom sourcing. We partner with leading manufacturers globally to procure specific grades of chemicals, customized laboratory furniture, and high-precision scientific instruments.
How do I request an official quotation?
You can add items to your quote list directly on our website, submit a request via our Contact Us page, or email us at info@imani.com.na.
What happens if a product I ordered is out of stock?
Our team will notify you immediately and present you with equivalent alternatives, provide an estimated lead time for priority import, or process an immediate refund.
Do you supply schools and universities in bulk?
Yes. We regularly supply bulk glassware, school science kits, physics apparatus, and chemical reagents to educational institutions and universities across Namibia.
Shipping & Timeframes
How long does local delivery take?
For in-stock items, delivery in Windhoek and surrounding areas takes 2 to 5 working days.
Do you deliver outside Windhoek and across the SADC region?
Yes. We ship nationwide within Namibia via trusted local couriers. For cross-border clients in the SADC region, we can arrange secure freight and manage all necessary export documentation.
After-Sales Support
Do you offer installation and calibration services?
Yes. For complex laboratory instruments and medical devices, our technical team provides installation, initial calibration, and hands-on operational training.
What is your return policy?
Due to the calibrated nature of laboratory goods, we do not accept returns or refunds unless we delivered the wrong item. Please read our full Refund Policy for details.
Payments & Accounts
What payment methods do you accept?
We accept Electronic Funds Transfers (EFT) and secure card payments. We do not accept cash payments at our warehouse.
Do you offer credit accounts for institutions?
We work with purchase orders (POs) from verified educational institutions, government bodies, and established clinics/hospitals. Standard commercial credit accounts are subject to application and approval.